Responsible Gaming at 99xok — Play Smart, Stay Safe

At 99xok, we take player welfare seriously. Our platform is designed to be an entertaining and fair environment for sports betting and casino gaming, accessible to Bangladeshi players via bKash, Nagad, and Rocket. However, we also recognise that gambling carries risk, and for a small number of people it can become a problem.

This page explains the responsible gaming tools available to every 99xok player, the warning signs of problematic gambling, and the steps you can take — or that we can take on your behalf — to keep your gaming experience safe, healthy, and within your means.

1. Age Restriction — 21+ Only

The 99xok platform is strictly for adults aged 21 years and above. This is not merely a platform guideline — it is a firm requirement that we actively enforce. Every new player account undergoes age verification as part of our registration and KYC process. Any account found to belong to a person under the age of 21 will be permanently closed, all deposits returned where possible, and any winnings forfeited.

If you are a parent or guardian and you believe a minor may have accessed the 99xok platform using a device in your household, please contact us immediately at [email protected]. We recommend using parental control software on shared devices to prevent minors from accessing any gambling platform. Free parental control tools are available for both Android and iOS devices.

2. Responsible Gaming Tools

99xok provides every registered player with a suite of responsible gaming tools, accessible directly from your account settings. These tools are free to use, take effect immediately or within a short cooling-off period, and are designed to help you maintain full control over your gambling activity:

3. Recognising Problem Gambling

Gambling is a form of entertainment, and the vast majority of 99xok players enjoy it responsibly. However, for some people, gambling can develop into a harmful habit. The following warning signs may indicate that gambling is becoming a problem:

• ⚠️Spending more money on gambling than you originally planned, or chasing losses by placing larger bets to recover previous losses.
• ⚠️Gambling with money that is set aside for essential expenses such as rent, utilities, food, or family obligations.
• ⚠️Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress, depression, or personal problems.
• ⚠️Hiding your gambling activity from family members, friends, or colleagues, or being dishonest about how much time or money you spend gambling.
• ⚠️Borrowing money, selling possessions, or taking out loans in order to fund gambling, or to repay gambling-related debts.
• ⚠️Neglecting personal responsibilities, work or study commitments, or important relationships because of time or money spent on gambling.
• ⚠️Making repeated unsuccessful attempts to cut down or stop gambling, or feeling unable to control the urge to gamble despite wanting to stop.

4. How to Keep Gambling Enjoyable

The following habits help the great majority of 99xok players enjoy gambling as the entertainment activity it is meant to be:

• Set a fixed gambling budget before you start and treat it as the cost of entertainment — money you are prepared to lose and that does not affect your essential living costs.
• Take regular breaks during gaming sessions. Use the session time limit tool in your account to enforce a natural pause. Step away from the screen and do something unrelated.
• Never chase losses. If you have reached your session budget, close the app and come back another day. The odds do not improve because you have already lost — this is one of the most important principles of responsible gaming.
• Do not gamble when you are emotionally distressed, tired, under the influence of alcohol or any substance, or under significant financial pressure. Decisions made in these states are rarely sound gambling decisions.
• Balance your gambling with other recreational activities. 99xok is one form of entertainment among many — keep other hobbies, social connections, and interests active in your life.
• Think of wins as a bonus, not as income. Gambling outcomes are based on chance and cannot be predicted or relied upon as a source of regular income. The house always has a statistical edge over time.

5. Self-Exclusion — Taking a Full Break

Self-exclusion is the most powerful responsible gaming tool available on 99xok. When you self-exclude, your account is immediately restricted: you cannot log in, make deposits, or place bets for the duration of your chosen exclusion period. Any pending promotional emails or bonus offers will also be suppressed during the exclusion.

Self-exclusion periods available are: 6 months, 12 months, 3 years, and indefinite. Once a self-exclusion is active, it cannot be lifted before the period ends — even if you contact support requesting reactivation. This rigidity is intentional: it protects you during a vulnerable period. When a self-exclusion period expires, you must take a deliberate action to reactivate your account; it does not reactivate automatically.

6. Deposit Limits Explained

Deposit limits are one of the simplest and most effective tools for keeping your gambling within budget. You can set a limit on the total amount you are permitted to deposit into your 99xok account over a chosen time period: daily (resets at midnight Bangladesh Standard Time), weekly (resets Monday midnight BST), or monthly (resets on the 1st of each month).

Reducing your deposit limit takes effect immediately — the new lower cap applies to the current period from the moment you save it. Increasing a deposit limit, however, requires a mandatory 7-day cooling-off period before the increase comes into force. This asymmetry is deliberate: it allows you to tighten controls instantly while preventing impulsive increases during a losing streak.

7. Time-Out Feature

A time-out is a short-term break from gambling, designed for players who feel they need a brief pause without committing to a full self-exclusion. Time-out periods available on 99xok are: 24 hours, 48 hours, and 7 days. During a time-out, you cannot log in to your account or place any bets. You will not receive any promotional communications during this period.

To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out and select your preferred duration. The restriction activates immediately. Unlike self-exclusion, a time-out does expire automatically at the end of the chosen period, though you will be prompted to confirm you wish to resume play before your account is reactivated.

8. External Support and Helplines

99xok encourages players who feel their gambling may be out of control to seek external, professional support. The following organisations offer free and confidential assistance to people affected by problem gambling. While these are international resources accessible online, they provide guidance relevant to players across Bangladesh:

• Gamblers Anonymous International A worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are available online for players in Bangladesh.
• GamCare A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare operates a free helpline and online chat service available 24/7, and provides a structured recovery programme called GamCare Recovery.
• BeGambleAware An independent charity providing impartial information and advice about gambling. Their website includes a self-assessment tool, practical tips for safer gambling, and a directory of treatment providers for players seeking professional counselling.

9. Contact 99xok Support

Our support team is available to help you activate any responsible gaming tool, discuss concerns about your gambling, or process a self-exclusion request on your behalf. We treat all responsible gaming requests with the utmost confidentiality and without judgement. You will never be made to feel unwelcome for asking us to restrict your account.